RETURN POLICY
Last updated March 26, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customercare@impelpro.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
ImpelPro
Attn: Returns
RMA #
11189 Acaso Way
SAN DIEGO, CA 92126
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Condition review: If a returned product doesn’t meet our “like new” criteria (wear, damage, or missing parts), we may issue a partial refund reflecting the cost to replace missing/damaged components. If parts are missing or the tool shows wear/damage, we’ll email a quick breakdown (e.g., replacement components) and issue a partial refund accordingly.
● This does not limit any warranty remedies or rights available under applicable law.
● If you purchased through a third-party marketplace or a retail store, please initiate your return directly in that marketplace account or retail store and follow their timelines and instructions. This page applies only to purchases made on impelpro.com.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(619)935-7555